Basil Hinds
A seasoned IT Networking Infrastructure Field Engineer and Technical Support Specialist with over 15 years of industry experience. As a U.S. Air Force veteran, he excels at resolving complex hardware, software, and network issues under tight deadlines. He has supported diverse systems—including POS terminals, self-service kiosks, and data centers—and consistently delivers exceptional customer service. Leveraging deep expertise in network troubleshooting, cable management, and user training, he enhances operational efficiency and drives cost-effective technology solutions. Based in Bethesda, Maryland, Basil holds a Bachelor’s degree in Information Systems Management and remains dedicated to providing reliable, scalable IT solutions that empower organizations to thrive.
ONSITE SUPPORT
Onsite tech support involves professional technicians visiting a business or residence to provide hands-on assistance with technology-related issues. This service includes diagnosing and resolving hardware and software problems, setting up and configuring devices such as computers, printers, and networks, and providing maintenance or upgrades. Onsite tech support is ideal for issues requiring physical intervention, like replacing components, troubleshooting connectivity, or ensuring seamless integration of new systems. It offers personalized, immediate solutions and minimizes downtime, making it a valuable option for businesses and individuals needing reliable tech expertise.
INSTALLATION
REPAIR
Always comes prepaired with all the tools to get the job done. Provides comprehensive repairs tech support, specializing in diagnosing and resolving technology-related issues to restore devices and systems to optimal performance.
As an experienced Field Engineer, Basil handles tasks such as assembling equipment, connecting peripherals, updating drivers, and optimizing settings for peak performance. His approach guarantees a streamlined setup process, saving time and preventing potential compatibility or configuration issues for both individuals and businesses.
REMOTE SUPPORT
Remote tech support provides assistance with technology-related issues through virtual means, such as phone calls, chat, or remote desktop software. Technician can troubleshoot and resolve software problems, configure devices, install updates, remove malware, and provide guidance—all without needing to visit the location physically. This method is cost-effective, fast, and convenient, allowing users to get expert help from anywhere. Remote tech support is ideal for addressing software-related concerns and providing step-by-step solutions, minimizing downtime while keeping operations running smoothly.
TRAINING SUPPORT
Networking Training Support offers step-by-step instruction and guidance on designing, configuring, and managing computer networks. Delivered virtually through video conferencing and interactive tools, this training covers topics such as network protocols, routing, security, and troubleshooting. It provides quick, cost-effective access to expert knowledge, enabling participants to develop the necessary skills and maintain network efficiency without the need for on-site sessions.
